Yale Athletics Ticketing Privacy Statement – Your Privacy Rights

Effective Date: June 1, 2026
Last Updated: June 1, 2026
 
This Privacy Statement (“Statement”) describes how Yale University, Department of Athletics (“Yale,” “we,” or “us”) treats personal information we collect about you through your use of our Athletics ticketing website(s) and platform(s) where the Statement is located (the “Platform”). This Statement does not apply to personal information collected by Yale in other contexts. The Platform is provided and operated by Paciolan, LLC, and this Statement also does not apply to any information that Paciolan, LLC may collect. We do not control how Paciolan, LLC collects, uses and shares your personal information. Paciolan, LLC’s privacy policy can be accessed at: https://www.paciolan.com/privacy-policy  If you have questions about the privacy practices of Paciolan, LLC, please contact them directly.
 
This Platform is operated in the United States and intended for use by individuals who are located in the United States and Canada. By using our Platform or by choosing to give us personal information, you signify your consent to this Privacy Statement. If you do not agree with any terms of this Privacy Statement, please do not use the Platform, and do not give us any personal information.
 
Information We May Collect
We collect personal information from you and about you when you access the website or provide information in the course of purchasing Yale athletics tickets.  The information we may collect includes:
  • Contact and Account Information. For example, we may collect your name, personal or billing address, telephone number and email address. We may also collect your mobile phone number. If you create an account on our Platform, we may collect your account log-in and password.
  • Billing Information. For example, this may include your credit or debit card information or payment account information.
  • Activity metrics. For example, this may include information on web pages accessed and length of time spent on the website.
 
How we collect information
We collect information either directly from users when they create accounts, contact us through this   website, or initiate transactions on the website.  We also collect information passively about your activity on the website.  We may also collect personal information about users over time and across different websites and devices when you use the Platform. Third parties also collect personal information this way on our platforms to assist with oversight and improvement of the website.
 
How we use your information
  •  To process ticketing transactions on our Platform;
  • To manage and improve this site and our ticketing processes;
  • To communicate with you. We may communicate with you about your account or our relationship or to respond to your requests or questions. We may also contact you about this Statement or our Platform terms and conditions, respond to your feedback or notify you if you win a promotion;
  • For marketing purposes. We may provide you with information about new products and special offers. We might use your personal information to serve you ads about products, services and events. We might tell you about new features or updates. These might be third- party offers or products we think you might find interesting. We may also use your personal information to send you electronic communications, including through email or text message. We and our partners may engage in cross-contextual advertising using information gathered across multiple websites, devices or other platforms. For more information about your choices related to these communications, see the Cookies and Electronic Communications section below.
  • For security purposes. This could include protecting us and consumers who use our services. It may also include protecting our Platform or investigating a potential fraud;
  • To combine information. For example, we may combine personal information that we collect offline with personal information we collect through our Platform. We may also combine personal information we collect about you from the different devices you use to access our Platform or combine personal information we get from third parties with information we already have about you;
  • As otherwise permitted or required by law or as we may notify you. This includes using your information for our legitimate business needs. This may also include using your information for purposes that are specifically stated at the time of collection;
  • As requested or directed by you. For example, this may include sending text message or email to one of your contacts if you request that we do so.  We do not sell your information.
 
How We May Disclose Your Personal Information Beyond Our Organization
  •  On Our Platform. For example, we may publicly display personal information you post on our social media sites or submit through our customer reviews feature. We may also display information you submit in connection with a promotion.
  • To Our Service Providers. We may disclose your personal information to third parties who perform services on our behalf. For example, this may include merchandise vendors. It may also include companies that send emails on our behalf or help us run, analyze or improve our Platform or advertising or analytics service providers.
  • To Our Business Partners. For example, we may disclose personal information to Paciolan, LLC to the extent necessary to process your ticketing transaction(s) on the Platform.  To view Paciolan, LLC’s privacy policy, please click here.
  • To Comply with the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing personal information if a government agency or investigatory body requests. We might disclose personal information when we are investigating a potential fraud. This could include fraud we think has occurred during a sweepstakes or promotion. We may also disclose information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list.
  • For Security Purposes. This could include protecting us and consumers who use our services. It may also include protecting our Platform or investigating a potential fraud.
  • As Requested Or Directed By You. This may include instances where you ask us to disclose your personal information to a third party, including a friend or other contact, a university or a marketing vendor.
  • For Other Reasons We May Describe to You at the Time of Collection.
Your Privacy Rights
 
  • Based on your state of residence, you may have the rights listed below with respect to the personal information that we maintain about you.  Please be advised that as a non-profit organization based in Connecticut, Yale is not subject to every domestic and foreign privacy law, and Yale may not be legally obligated to respond to your request. In addition, we may have legitimate reasons to deny your request, such as legal obligations to retain certain data.  We may take steps to verify your identity, as permitted or required under applicable law, before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.
  • Notice. This means that you can request that we disclose what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we have disclosed personal information and the specific pieces of personal information we have collected about the consumer.
  • Deletion. This means that you can request that we delete personal information about you which we have collected from you.
  • Correction. This means that you can request that we correct inaccurate personal information that we maintain about you.
  • Right to Non-Discrimination. This means that we are prohibited from discriminating against you if you exercise your rights under applicable law.
If you wish to exercise your rights under this section, you can contact us using the Data Privacy Requests form at https://privacy.yale.edu.
        
Please note that we do not knowingly collect, sell or share the personal information of consumers under 16 years.

If you have questions about the privacy practices of Paciolan, LLC or wish to exercise your privacy rights with respect to the personal information that Paciolan, LLC collects, please contact them directly.
 
Cookies and Electronic Communications
We may store some information on your computer known as “cookies”  when you view our website. Cookies allow us to tailor our website to match your interests and preferences.  You can choose how these cookies are managed through your internet browser.
 
Marketing Communications
 You can opt out of receiving our marketing communications. Note that you may still receive transactional messages from us, including information about your account and responses to your inquiries. To opt out of receiving our marketing communications, you can follow the instructions contained in any marketing communication you receive from us.
 
Security
 The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use physical, technical and organizational means to help safeguard personal information under our control. A username and password are needed to access certain areas of the Platform. It is your responsibility to protect your username and password.
 
Storage of Personal Information
Personal Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protection as those in your own country. Personal Information processed and stored in another country, including the United States, may be subject to disclosure or access requests by the governments, courts, law enforcement or regulatory agencies in that country, according to its laws.

By using our Platform or by providing us with personal information, you consent to any such transfer of information outside of your country.
 
Links
Our Platform may contain links to other third-party sites that are not governed by this Statement. This includes third-party sites that offer resources and content which you can access through our Platform. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by Paciolan, LLC or third-party sites. We suggest that you read the privacy policies of those sites carefully.
 
How to Contact Us
If you have any questions, comments or concerns with respect to our privacy practices or this Statement, or wish to update your information, please feel free to contact us at privacy@yale.edu.
 
Changes in Statement
From time to time, we may change this Privacy Statement. We will notify you of any material changes to this Statement as required by law. We will also post an updated copy on our Platform. Please check our Platform periodically for updates. Your continued access to and/or use of our Platform after any such changes constitutes your acceptance of, and agreement to this Privacy Statement, as revised.